"Medicis had to select a location with excellent information infrastructure for our new Corporate Headquarters. Saddleback provides the technology to support our business...along with great service. When I call Saddleback, I'm speaking with people that can make things happen."
? Donnie Sigrist, Sr. Network Architect, Medicis Pharmaceuticals Corporation.
LSR Standard Date Interval Guidelines
Upon receipt of a complete and accurate LSR request, Saddleback will generate a firm order confirmation notice via email within 48 hours. If the LSR is not complete or accurate, a reject notice will be sent back to the LEC within 48 hours. This notice will contain an explanation of the discrepancy.
- Minimum Interval 3-50 TNs > 5 Business Days
- Minimum Interval 51-100 TNs > 10 Business Days
- Minimum Interval >101 TNs will be supported on an ICB
LSRs received after 12 p.m. Mountain Standard Time will be considered received the following business day.
LSR's cannot be submitted if DDD (field) is over 30 consecutive days from date submitted.
Supplemental Orders
If a requesting Carrier supplements an LSR, and the supplement is received at least 48 hours before the due date established, Saddleback will make every attempt to meet the original requested due date. In the event Saddleback is unable to meet the original due date, the new due date will be reflected on the FOC. If submitting the supplement less than 48 hours before the due date established, use the standard interval from the date of the supplement. If an exception is required, please call the port out request number. If a due date must be rescheduled more than 30 days out from the original due date, the order must be cancelled and re-submitted.
Partial Port Outs
If requesting a partial port out for the customer, the LSR should state, "Partial Port" in the remarks section of the LSR. Please clearly identify the numbers/services being disconnecting. Any numbers not listed on the disconnect form will remain with Saddleback and be billed to the customer by Saddleback.
Simple Port Outs
A simple port would be considered 1 to 2 TNs and a minimum due date of 48 hours. Required items on the submitted LSR are a 10-digit telephone number, customer account number, five-digit zip code and pass code. Upon receipt Saddleback will generate a firm order confirmation notice via email with in 24 hours. If the LSR is rejected notice will be sent back to the LEC within 24 hours. This notice will contain an explanation of the discrepancy.
LSRs received after 12 p.m. Mountain Standard Time will be considered received the following business day.
Local Service Request
Please email your completed LSR request to servicedelivery@saddlebackcomm.com Saddleback will accept most OBF forms. Saddleback requires a valid authorization name and number on all requests.
LNP Port Out Contact Numbers
Port Out Requests: (480) 362-7150
Fax: (480) 362-7010
Email: servicedelivery@saddlebackcomm.com
Expedite/Escalation Contacts
LSR Processing Contact Telephone Number
Level 1 - Service Delivery (480) 362-7150
Level 2 - Network Operations (480) 362-7151
Emergency Porting Issues
Level 1 - Network Operation Center (480) 362-7151
CSR Requests
CSR Standard Interval: Two business days from the day the request was submitted. Saddleback also requires a copy of the Letter of Agency.
CSR Expedite/Escalation
CSR Response Contact Telephone Number
Level 1 - Customer Service (480) 362-7150
Level 2 - Network Operations (480) 362-7151 | 
