About Saddleback Communications

Saddleback Communications is a federally regulated Incumbent Local Exchange Carrier providing businesses with reliable local dial tone, high-speed Internet and data services…including optical and Ethernet transport….and custom business solutions. Small business to corporate enterprise, Saddleback provides business solutions customers can count on.

Saddleback Communications was founded in 1997 by the Salt River Pima-Maricopa Indian Community with a mission to upgrade and enhance the quality of telephone, data and Internet services for the residents and businesses on the Community. Saddleback Communications owns and operates its own network. Since our inception, we have built a rugged, self-healing telecommunications infrastructure that provides world-class solutions to meet the requirements of a one person office, a corporate enterprise and every size of business in between.

Today’s Technology, Yesterday’s Service

Saddleback Communications is the sole authorized provider of local telephone services and transport on the Salt River Pima-Maricopa Indian Community. Saddleback Communications is differentiated by our commitment to superior customer satisfaction. We deliver on our commitment through:

• Local Customer Service Center....Local Customer Service Staff
• Service Level Agreements for responsiveness and network performance
• Rapid Response - service trucks and technicians within 7 miles of every business on the Community
• Proactive Network Monitoring

Saddleback SONET Fiber Optic Rings:

Saddleback Communications’ business customers are is serviced by dual OC-48 SONET fiber optic rings originating at Saddleback Communications’ its central office facility. The SONET rings are bi-directional or “self-healing”, so any break in the fiber will not isolate any service point along the route as that point would then be fed from the opposite direction.

Saddleback Central Office Facilities

Saddleback Communications services customers from its carrier class central office facility. Central office services are protected by eight (8) hours of battery backup and triple redundant 50 KW diesel generators. Cooling is provided by redundant chilled water cooling systems. Fire protection is provided by a FM 200 waterless gas fire suppression system. The Saddleback central office is a secure facility with 24 hour video surveillance.

Inter-exchange Carrier Services

For Inter-exchange (long distance) services, the Customer’s provider of choice may provide Inter-exchange carrier services such as dedicated or switched voice long distance, Toll Free services, dedicated Internet access services and WAN data services such as MPLS, ATM, and Private Line. In these cases, the selected Inter-exchange provider will place an order with Saddleback Communications for the local transport (“last mile” access) portion of the service.